Privacy Policy:
Last updated: 14th August 2026
Your privacy matters to me. This Privacy Policy explains how Annette O'Donnell (“I”, “me”, “my”) collects, uses and protects your personal information when you visit my website, purchase artwork, contact me, join my mailing list or otherwise interact with my services.
I aim to be transparent about the information I collect and why I need it.
1. Who I am
This website is operated by:
Annette O'Donnell
The Crescent, Welwyn, Herts AL6 9JG
I am the data controller responsible for your personal information.
2. Information I may collect
Depending on how you interact with my website, I may collect:
Your name
Email address
Telephone number
Billing and delivery address
Information relating to an artwork purchase or commission
Payment and transaction information
Information you provide when contacting me
Information you provide when joining my mailing list or waitlist
Website usage information, such as pages visited and interactions with my website
Technical information such as IP address, browser type and device information where collected through website technology or analytics
I only collect information that is reasonably necessary for the purpose for which it is being used.
3. How I use your information
I may use your personal information to:
Process and fulfil artwork purchases
Arrange delivery of artwork
Communicate with you about your order
Respond to enquiries and commission requests
Manage bespoke artwork commissions
Send newsletters or updates where you have chosen to receive them
Manage my book or other project waitlists
Improve my website, services and customer experience
Keep appropriate business and financial records
Meet legal, accounting and regulatory obligations
Protect my business and customers against fraud or misuse
I will not use your personal information for unrelated purposes without an appropriate legal basis.
4. Marketing
If you choose to join my mailing list, I may send you occasional emails about my artwork, exhibitions, new collections, commissions, my book and other news that I believe may be relevant to you.
You can unsubscribe at any time by using the unsubscribe link in my emails or by contacting me directly.
I will not sell or rent your personal information to third parties for their own marketing purposes.
5.Payments
I offer payment options through PayPal and Stripe.
When you make a purchase through my website, your payment is processed securely by the payment provider you select. I do not normally have access to or store your full payment card details.
PayPal and Stripe may collect and process personal and payment information in accordance with their own privacy policies and terms.
I may receive information from the payment provider that is necessary to confirm and fulfil your order, such as your name, email address, billing information, transaction details and, where relevant, delivery information.
Payment providers may process information outside the UK. Where this occurs, appropriate safeguards are used in accordance with applicable data-protection law.
I use your payment and transaction information only where necessary to process your purchase, provide your artwork or services, maintain appropriate business records, deal with refunds or disputes, and comply with my legal and accounting obligations.
6. Delivery and third parties
To operate my website and fulfil your orders, I may use trusted third-party service providers, including:
Squarespace – website hosting and online shop functionality
Stripe – payment processing
PayPal – payment processing
Delivery and courier companies – to deliver your artwork
Email, mailing-list or waitlist providers – where applicable
Analytics and website technology providers – where applicable
These providers may process personal information on my behalf or as independent data controllers, depending on the service they provide.
I only share information that is reasonably necessary for the relevant service.
These organisations may process information outside the UK. Where personal information is transferred internationally, appropriate safeguards will be used where required under applicable UK data-protection law.
7. Cookies and analytics
My website may use cookies and similar technologies to ensure the website functions correctly, understand how visitors use the website and improve the experience.
Some cookies may be placed by third-party services used on my website.
Where required by law, I will ask for your consent before placing non-essential cookies.
You can manage or disable cookies through your browser settings and, where available, my website's cookie preferences.
8. How I protect your information
I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. How long I keep your information
I only retain personal information for as long as reasonably necessary for the purpose for which it was collected.
Some information must be retained for longer because of legal, accounting or tax requirements.
When information is no longer required, I will take reasonable steps to securely delete or anonymise it.
10. Your rights
Under UK data-protection law, you may have rights including:
The right to ask what personal information I hold about you
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to restrict certain processing
The right to object to certain uses of your information
The right to withdraw consent where processing is based on consent
The right to receive certain information in a portable format
To exercise any of these rights, please contact me using the details above.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
11. Children's information
My website and services are not specifically directed towards children. I do not knowingly collect personal information from children through my website.
If you believe a child has provided personal information to me, please contact me so that I can take appropriate steps.
12. Changes to this Privacy Policy
I may occasionally update this Privacy Policy to reflect changes to my business, website, technology or legal requirements.
The latest version will always be published on this page with the date of the most recent update.
13. Contact me
If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:
Annette O'Donnell
Email: Netty7337@aol.com
I will be happy to help.